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Horizon Cabinet Door Co. is continuing to take and fulfill orders, subject to the limitations created by the Coronavirus pandemic. Our production facility, in addition to processing Horizon orders, also services many local cabinet shops. Most of these shops have been forced to close to prevent the spread of the virus. Thus we have a reduction in demand at our facility. At the same time, we are managing a reduction in workforce: We are not requiring the staff to work if they choose not to, in line with the local "stay at home" order. Work schedules are being managed in accordance with the flow of orders, so there will be a mix of production and non-production days over the coming weeks. Some lead-times will be extended. Some ship dates that we have issued may be changed. We are not offering the expedited order option at this time.

Given the current state of affairs in the country, we are aware -- and our customers should be aware -- that an extended shutdown of our entire production facility is a possibility at any time, caused directly or indirectly by the pandemic. Should such a shutdown be required, all orders will be delayed until the plant is re-opened. In-process orders will be completed at that time and new orders will be queued according to the sequence in which they were received. We will not be able to cancel, change or refund payment for any order that is in-process, in-transit, or in the production queue in the event that a shutdown occurs.

We expect that our customer service staff will continue to work full-time (safely, from home as they are now) to answer your questions.