AN IMPORTANT LETTER FROM OUR MANAGEMENT TEAM (UPDATED NOVEMBER 30, 2022)

Dear Horizon Cabinet Door Co. Customer,

We've made some changes!

As we announced a month ago, we hame moved our manufacturing operations from our plant in Washington state to a larger facility in Pennsylvania. Our new facility has a long history of producing high-quality cabinetry products and we're sure this will be a great fit for our growing operations. The long-term effects of the pandemic have made it increasingly difficult to staff and supply the Washington plant.

The transition officially took place at end-of-business on November 30, 2022. Anything ordered after that will ship from the PA facility.

ANY CART WHICH HAD NOT BEEN ORDERED BEFORE THE TRANSITION ON NOVEMBER 30 HAS BEEN EMPTIED. This was made necessary by the numerous changes, as described below. Sorry, but we are not able to retrieve the information from the emptied carts.

We moved quickly to make the changes necessary to facilitate the change, both in the plant and on our website. While our most popular styles and options are still offered, others have been removed or replaced with newer styles either immediately or over the course of the coming months.

Existing customers will notice a change in our finish colors. The colors stocked by the new factory are different than those in the old location so, to avoid severe pricing shocks on finishing, we are using the new colors. (If you need a warranty replacement of a product ordered before this transition, we have small quantities of the previous colors available.)

Many of our product prices are now higher than they had been. This has less to do with the location change than the fact that we deferred material price increases earlier this year and are implementing those increases now. You will likely also notice difference in freight pricing due to the new location. Eastern customers, in particular, should see reduced freight costs, but we will continue to discount freight costs for everyone.

We expect production lead times to remain in the 3 to 6 week timeframe for most orders, depending on finish and product selections.

Long-term, we believe this change will provide all of our customers more and better product choices and greater reliability than we could provide in the old facility. Short-term, we ask for your patience as we work through the inevitable growing pains.

As always, please contact our Support Team via email or phone if you have any questions.

Sincerely,

Horizon Cabinet Door Co. Management Team